Terms and Conditions 

If you prefer not to use the telephone booking service, bookings may be made by mailing or emailing a Great New Zealand Steam Journeys Booking Form to the company’s registered office at: 

Whitelocks

Sheepdown Close 

Petworth

West Sussex GU28 0BP

UK

Tel +44 79 1015 1016

Email paul.hashfield@gmail.com

Bookings made to Grand Pacific via Great NZ Steam Journeys are accepted on condition of acceptance of Grand Pacifiic's booking conditions. Bookings via other agents are subject to their conditions. Direct bookings are subject to the Company’s booking conditions and must be on the Company’s official booking form. Please note that all journeys require a minimum number of bookings to run and that journeys are normally confirmed 90 days prior to departure. Please bear this in mind when booking your air tickets. To confirm your journey Great New Zealand Steam Journeys requires a minimum deposit of $NZ600 or 10% of the cost of the package per person per booking which will be held in the Grand Pacific customer account. The booking deposit is non-refundable unless a written cancellation is received 90 days prior to the journey commencing. If written cancellation is received prior to the 90 day deadline, then a cancellation fee of NZ$100 per person will apply. On receipt of the booking form and correct deposit, a booking confirmation will be sent by the company acknowledging your booking and payment.

Customers’ deposits and final payments are protected through payment being made directly to Grand Pacific.

Please note that for part of the journey we may be travelling in genuine historic railway carriages. These have been restored to their original condition and may not have all modern comforts such as air conditioning. We feel the high standard of restoration and their historical atmosphere more than makes up for this, but just feel we should warn you!

Steam trains attract many enthusiasts and we always do our best to include photographic run pasts, footplate rides, steam lectures, and museum visits etc. However, many of our clients are interested in other aspects of the journey and our itineraries are designed to maximise enjoyment for these clients as well. It is important you understand this when booking a journey with us. It means there may be occasions when we need to leave steam venues sooner than an avid steam enthusiast might prefer. However, we do our best to be flexible and accommodate all our clients wishes, but the Tour Manager’s decision has to be final. Please be sure you read the detailed itinerary very carefully and if you think you would like more time somewhere, then do point that out to the Tour Manager. The nature of steam means that during very dry weather fire bans may require that oil fired or diesel locomotives may have to be used and the very occasional breakdown may mean delays and/or substitutions do occur. However, every effort will be made to ensure that the journey runs as planned and advertised.

It is important you check that you have met any New Zealand entry visa requirements. For all our journeys we prepare a detailed itinerary and that is sent to you when the full balance of your booking is paid. Tickets are prepared two to three weeks before travel and are then forwarded to you. 

1.1 The services that we, Great New Zealand Steam Journeys, supply, consist of arranging and co-ordinating travel and accommodation facilities and services, making bookings, issuing tickets and issuing vouchers to be redeemed by suppliers.

1.2 We undertake to perform these services with reasonable care and skill. We will not be liable for any loss or damage which results from the act, default or omission of any person other than ourselves, our employees or agents, or any cause independent of human control. This includes (but is not limited to), loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Governments or other authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, quarantines, or medical or customs regulations.

1.3 We are not able to exercise control over services we do not supply directly, therefore we will not be responsible for any loss or damage arising from:

Any booking made directly with a service Supplier

Any services which are not provided by us and which are additional to those described on this website or in our brochure.

1.4 We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions, may vary from our own. For this reason, we cannot take responsibility for your individual satisfaction.

When we make bookings with the suppliers of travel, entertainment and accommodation facilities or services (“the Suppliers”) we are acting as a booking agent for the Suppliers.

All travel, entertainment, and accommodation facilities or services themselves, or the manner in which they are provided by the suppliers. Therefore you should be aware of the following conditions:

We will not be liable for any loss or damage of any kind which may arise from your use or consumption of, or inability to use or consume those facilities or services .The provision of those facilities or services is subject to the terms and conditions of your contract with each Supplier.

Where for any reason, a Supplier is unable to provide particular facilities or services, then that Supplier may be entitled, under its contract with you, to substitute those services or facilities with comparable or equivalent facilities or services without incurring any liability to you.

We will not be liable or responsible for any loss or damage relating to your baggage, personal possessions, health or welfare, or delays or travel disruptions unless these arise directly from the service we provide to you.

You agree that where our services are acquired for business purposes, or where you hold yourself out as acquiring our services for business purposes, the Consumer Guarantee Act 1993 will not apply to any supply of goods or services made under these conditions, and we will not be liable or responsible for any loss or damage of any kind to you, including any consequential loss or damage however it may be caused.

4.1 The conditions on this website are valid for travel until December 2019 unless otherwise stated.

4.2 While we have exercised reasonable care and skill to ensure that the contents of this website are correct, accurate, and up-to-date at the time of publishing, please note that the contents of this website are based on information supplied to us by the Suppliers. We cannot be reasonably expected to have personal knowledge about all of the facilities or services provided by each Supplier.

4.3 Facilities or services may change after the date of publishing. We endeavour to keep you informed of any changes to information on the website which are brought to our attention. Prior to booking your ticket, you should ask about any changes to the published information of which we may be aware. You should also make sure that if changes occur after booking, we are able to contact you.

4.4 All maps, illustrations and photographs are for indicative purposes only and may not be necessarily reflect actual places or positioning.

5.1 Unless otherwise specified all prices shown in this website are on a per person twin share basis and are expressed in Australian dollars. If requested we will endeavour to match a room-mate for you but cannot guarantee to do this. In that event the full single supplement will apply.

5.2 Events beyond our control, such as currency fluctuations, changes to the price of aviation fuel or changes to the cost of services or facilities may result in the prices charged to you being different from those shown in the brochure. You should check all prices before making reservations, and before ticketing.

5.3 Prices may also be liable to variation between the time of booking and departure. We reserve the right to vary the price up until the time of your ticketing or departure.

A minimum deposit of A$600 or 10% of the total package cost must be paid at the time of booking and full payment must be received at least 90 days prior to travel. Failure to pay the full amount by due date may render the booking void and the deposit will be forfeited.

7.1 In the event that that minimum numbers for financial viability of a tour cannot be achieved, then it may be necessary to cancel a scheduled tour. In that situation we will offer you the nearest possible alternative date or give a full refund of all monies paid. IMPORTANT: A decision to operate a tour is normally made 90 days before the scheduled departure and it is suggested that all airline tickets are purchased with this in mind.

7.2 If you wish to cancel your booking for any reason, you must advise us in writing as soon as possible. It is a condition of booking that you take out cancellation insurance.

7.3 Where you cancel any booking because you have changed your plans you are likely to have to pay a cancellation fee. This fee is calculated on the following basis:

Over 60 days prior to departure: Loss of deposit.

From 7 to 49 days prior to departure: 50% of the full package price

7 days or less prior to departure: 100% of the full package price

No refunds will be made once travel has commenced nor will any refund be available with respect to any tours, accommodation, hire services or inclusions not used. An amendment fee of A$50 per person per item (up to maximum AS$100 per person) will be imposed where amendment is made after issue of travel documents.

We may charge you a cancellation or amendment fee as long as and to the extent that, we have carried out our service with reasonable care and skill and to your reasonable requirements. This cancellation or amendment fee is required to offset booking, communication and administration charges which will have already been incurred by us. In addition to our cancellation or amendment fee, you may also be required to pay cancellation or amendment fees incurred by our Suppliers. The amount of each Supplier’s cancellation or amendment fee is beyond our control, and payment is solely your responsibility.

It is a condition of booking that you insure yourself fully against cancellation, loss of luggage and personal property, and medical expenses.  

Unless otherwise specified, the cost of lunch, some dinners, drinks, laundry, insurance, optional sightseeing tours, airport departure taxes, passport or visa application fees are not included.

For all holidays in this brochure you will require a valid passport and depending on your nationality a valid visa. You are responsible for arranging your own passport, visa and health requirements (including inoculation.)

Some suppliers may reserve the right to refuse to carry or accommodate people who because of a health condition or disability may require services or facilities to be provided in a special manner. You should check this before booking.

All trains are non smoking and hotel rooms are reserved as non smoking unless a specific booking request is made by you for a smoking room.

We trust that you will have a thoroughly enjoyable journey. Should a concern arise during the journey will you please bring it to the attention of the Tour Manager who will endeavour to resolve it on your behalf. In the unlikely case of the concern not being resolved to your satisfaction then please put your complaint in writing to our office within 10 days of the completion of your journey.

Your name and address are kept securely and we do not share these details with anyone outside Great New Zealand Steam Journeys. We do understand that our clients often make friendships during our journeys and wish to make contact later with their travelling companions. In this situation we will pass on your letter or communication to the intended recipient, provided you clearly mark the person’s name and the date and reference number of the journey.

Any claims or legal action in connection with the provision of our services to you will be governed by the laws of New Zealand. Any claim or legal action against the suppliers is likely to be subject to the terms of our contract with them, and may be governed by the laws of other countries.